Privacy Policy

1. Data Controller

The processing of your personal data is carried out by:

Rtone, Société par actions simplifiée (SAS)
RCS Lyon No. 498 657 436
Registered office: 4, rue Maurice Moissonnier – 69120 Vaulx-en-Velin – France

2. Data Collected

We may collect the following information:

• Your identification data: first name, surname, email address, telephone number

• Your professional information: company, job title

• Your connection data: IP address, browsing data

• Any information you voluntarily provide via our forms or communications

3. Purpose of Processing

Your data is collected for the following purposes:

• To respond to your requests via our contact forms or content download forms

• To send you commercial or informational communications about Rtone and our products/services

• To analyse traffic and improve the user experience (via cookies and analytical tools)

4. Legal Basis for Processing

These processing activities are based on:

• Our legitimate interest in promoting our products and services when contacting you as a professional or existing client

• Your consent when required by law (marketing to individuals, use of non-essential cookies)

• Our legal obligations where processing is required by applicable regulations

5. Unsubscription Procedures

Every marketing email we send contains:

• An “Unsubscribe” link allowing you to immediately stop receiving any further marketing communications

• A “Manage Preferences” link allowing you to choose which types of communications you wish to receive

These links are personalised and secure, and are accessible only from within our emails.
You can also exercise this right by writing to dpo@rtone.fr.

We will respond to any request within a maximum period of one month, in accordance with applicable regulations.

6. Data Recipients

Your data may be accessed by:

• Authorised Rtone personnel

• Our technical subcontractors (hosting provider, CRM, analytics and email delivery tools)

• Competent authorities where required by law

All our subcontractors are contractually bound to maintain the confidentiality and security of your data.

7. Data Retention

Data collected for marketing purposes:
– 3 years from the date of collection or the last contact with the prospect

In the event of exercising your rights:
– If we request proof of identity: we will retain it only for the time necessary to verify your identity
– If you exercise your right to object to marketing: we will retain this information for 3 years to ensure you are not contacted again

8. Cookies and Traffic Analysis

When you browse our site, we use cookies and similar technologies to:

• Ensure the technical operation of the site (strictly necessary cookies)

• Measure traffic and improve our content (analytical cookies)

• Offer personalised content or advertising (marketing cookies)

Strictly necessary cookies are placed without prior consent. Other cookies are only used with your agreement, collected via our banner during your first visit.
You can accept, refuse or adjust your cookie preferences at any time via this banner or the “Manage Cookies” link available at the bottom of the page.
For further information, you can contact us at dpo@rtone.fr.

9. Transfers Outside the EU

Data is primarily hosted within the European Union. In the event of transfers outside the EU, appropriate safeguards are implemented (standard contractual clauses, adequacy decision, etc.).

10. Your Rights

You have the following rights regarding your data:

• Access, rectification, erasure

• Restriction or objection to processing

• Withdrawal of your consent at any time

• Data portability

• Lodging a complaint with the CNIL (www.cnil.fr)

You can exercise these rights by writing to dpo@rtone.fr.
We may ask you for proof of identity if necessary to verify your request.

11. Proof of Consent

Where processing is based on your consent (e.g., signing up for the newsletter), we store proof of this consent (date, channel, content of the validated form) in our systems.

12. Changes

This policy may be amended at any time.
In the event of significant changes, we will inform you by posting a notice on our website or by email.

Last updated: August 2025